Return Policy

At Mountain Baby, we take pride in only selling high-quality, well-made products to help you and your family achieve the goals of being active, being in nature, and being together. If within 45 days, you aren’t completely satisfied with your bob skates, please return them for a refund.

How to Return an Item:

To return or exchange an item, simply visit our contact page and send us a message, including your original order number, and let us know whether you’d like a refund or exchange. We will respond within 3 business days and give you a Return Authorization number, once you receive the RA, package your return as compactly & securely as possible, write the RA number on the outside, and send to:

Mountain Baby
636 Baker Street
Nelson BC
Canada
V1L 4J4

FROM THE US: All returns from the US, MUST be sent via USPS. We will be unable to accept any returns sent through other carriers. Please send all returns from the US via INSURED surface mail. IMPORTANT: Be sure to write on the shipping label "Returned Defective Item". Thanks!

Notes for All Returns:

  • Insuring your return allows you to track your parcel online. We cannot be responsible for uninsured returns.
  • We cannot accept CODs or courier deliveries (including UPS, Fedex, etc.) as all courier companies charge brokerage and duty fees.
  • We will refund your returned item as soon as we receive it.
  • Shipping costs are the responsibility of the sender.

If you have any questions about our Return Policy, please call us at 1-888-990-2292 or email us at info@mountainbaby.com, and one of us would love to help you out.